What is CloudGate Premium Support?
CloudGate Premium Support (CGPS) provides companies that use CloudGate UNO and require a higher level of security with advice on profile settings, including multi-factor authentication (MFA), based on expert knowledge and detailed log analysis results, We provide support for optimal settings based on supporting data.
In the age of zero trust, many cyber attacks start with password theft, making SSO more than just a convenient tool, SSO has become not just a convenient tool, but the most important control point to protect authentication from cyber attacks.
However, increasing the level of security to be able to handle zero-trust means more advanced and complex settings, which also leads to an increased burden on the system administrator.
Therefore, in order to use CloudGate UNO more appropriately while reducing the burden on those in charge, we offer a new service called “CloudGate Premium Support (CGPS).
Total support from MFA implementation, security settings, verification to improvement
CloudGate Premium Support (CGPS) provides total support from the verification phase to the implementation, operation, confirmation, and improvement phases of CloudGate UNO to raise the security level of our customers.
We also offer a menu of services to address the growing risk of cyber-attacks and the trend toward mandatory multi-factor authentication (MFA) for several major cloud services. We can also help you mitigate risks identified in log analysis reports by our security consultants.
Together with CloudGate UNO’s Zero Trust MFA and Zero Trust SSO, we provide extensive support to our customers.
Protecting Valuable Information Assets from Cyber Attacks
CloudGate Premium Support (CGPS) also offers a detailed log analysis menu.
Cloud SSO is characterized by the ability to obtain a large number of logs, but security cannot be guaranteed without analyzing the logs generated from critical control points.
CGPS can close security holes by working with customers to remedy risks identified in log analysis reports, such as “the possibility of malicious third-party attacks based on log-in failure history,” and “making a list of authenticators that have not been used for over a year and proposing their deletion. We will support you to close the security holes and protect your valuable information assets from cyber-attacks.
What CloudGate Premium Support Can Solve
Realize higher security
We maintain a high level of security through log analysis and security consulting
Reduce operational burden
Even if the number of people in the information system department is small, specialized staff will support proper operation
CloudGate Premium Support Service Offerings
CloudGate Premium Support Service Menu
Consulting Services
We support you with consulting services to enhance your authentication security
Initial/additional implementation support
ISR’s specialized staff will assist with the initial installation of CloudGate UNO and the addition of IDs.
Log Analysis Report
CloudGate UNO's log analysis report will be provided. ※Gold：monthly/annually、 Silver/Bronze：monthly
Service Integration Support
When a new cloud service is introduced, our specialized staff will support single sign-on (SSO) integration. *Ticket system
Authentication Security Consulting
An ISR consultant will analyze your profile and suggest more optimal configuration.
Support
Phone or online meeting support is available for urgent needs
On-demand Support
In addition to our basic email support, we will support you by phone or online conference if you need an urgent response. (For administrators) *Ticket system
Environment Verification Provision
We provide a verification environment for CloudGate UNO.
Provision of pre-site environment before version upgrade
We provide a pre-site environment necessary for checking the UI before upgrading CloudGate UNO.
Advance
We provide a higher grade of support menu
Zero Trust Provisioning Support
Supports provisioning with solutions required for Zero Trust Security (ZTS) such as Prisma Access, Zscaler and PulseSecure. *Separate development fee
CloudGate API Support
Support the implementation of the CloudGate API.
Other Features of CloudGate UNO
User Authentication
Enhanced and versatile authentication methods for system administrator to choose from.
Access Control
You can manage the conditions (location/device/time) under which login to the service is allowed.
Active Directory
ID federation and authentication federation by Active Directory federation are possible.
Identity and Access Management (IAM)
It allows centralized management of everything from ID management to lifecycle management such as provisioning.
